Frequently Asked Questions and Solutions
1.Flight time shorter than expected
Cause:
Battery not fully charged or temperature too low.
Solution:
A. Fully charge both the remote control and the drone battery before flying.
B.Avoid flying in low-temperature environments whenever possible.
If you must fly in cold weather, we recommend the following:
- a. Warm-up flight:
After installing the battery, do not start with aggressive maneuvers. Take off smoothly and let the drone hover or fly slowly for 1–2 minutes. This allows the battery to warm up naturally through its own discharge. - b. Avoid continuous discharge:
In low temperatures, replace the battery after each flight with a warm one. Do not continue flying with a cold battery. The used, cold battery should be kept in your pocket or a warm place to reheat before the next use. - c. Gentle operation:
Avoid sudden full-throttle climbs or high-speed maneuvers in cold conditions. These rapid, high-current demands are the most likely to trigger low-voltage protection.
2.Unable to take off (GPS model)
Cause:
Most often due to not using outdoor mode or not completing GPS satellite search.
Solution:
In outdoor mode, complete the following steps in order — calibration → ensure at least 9 satellites → unlock. The drone will then be ready to take off.
3.Drifting or tilted flight
Cause:
Uneven ground during calibration.
Solution:
Recalibrate on a flat, level surface and avoid flying over reflective surfaces.
4.Drone lost (GPS model)
Cause:
When flying outdoors without activating outdoor mode or if fewer than 9 satellites are connected before takeoff, the drone may get lost.
Solution:
Always fly following the correct outdoor flight procedure.
5.Unable to view camera image
Cause:
A.During app installation or first Wi-Fi connection, authorization was requested but not granted.
B.On some phone models, the mobile network conflicts with the Wi-Fi network, and only one can be active at a time.
Solution:
A.Uninstall the original app, reinstall it, and reconnect to Wi-Fi — make sure to allow all requested permissions during the process.
B.Disable mobile data or VPN if conflicts occur.
6.APP Crash
Cause:
Using an outdated version of the APP, a low mobile system version, or insufficient storage space may cause the APP to crash.
Solution:
Uninstall the existing APP and reinstall the latest version. If the issue persists, it may be due to the phone itself — please try using a different phone.
Shipping Service
All orders are available for delivery within Mainland China.
Shipping Fee & Payment: Free shipping is included in the listed price of all orders.
Shipping Carrier: Shipments are dispatched via our partnered international express provider.
Dispatch Schedule: All orders will be arranged for shipment within 5 calendar days upon payment confirmation.
Note: Due to product and logistics restrictions, delivery service is unavailable for a small number of regions.
Return Policy
For products purchased on the Nafyre official website, you may submit a return request within 14 calendar days from the shipment date. If the 14‑day return window expires before you have received the goods for 7 days, your return eligibility will be extended until 7 days after you receive the package.
Returns are only accepted if all of the following conditions are met:1.The returned item must be unused, undamaged, free of odour and contamination, and in resalable condition.
2.If an invoice has been issued for your order, the original invoice must be returned together with the item.
3.If the return is caused by our liability, including product quality defects, incorrect shipment, missing items or lost parcels, we will cover the return shipping cost. The shipping fee must be claimed based on actual charges and shall not exceed the standard rate of regular courier services. For all other return reasons, the return shipping cost shall be borne by you. Please send the return via standard courier. We reserve the right to refuse parcels sent freight collect or by ordinary surface mail.
Notes
1.Please contact our customer service promptly if you intend to request a return. We reserve the right to reject return requests submitted after the valid return period.
2.We reserve the rights to:
- Refuse receipt of parcels returned outside the return period;
- Decline refunds for items returned after the return period expires;
- Reject returns if the condition of the item differs from its original condition at the time of dispatch.